You will be asked to choose what reaction is best and which is worst. This section consists of scenario-based questions. The first section tests your ability to choose which potential reactions are most helpful and least when dealing with customers. Below the table will be more details regarding each section in terms of how many questions, question types, and more. Quickly check out the table below for a quick summary of each section. Check out Walmart’s Career Page for hourly-position job descriptions. Our recommended prep course will help you figure out how to answer certain questions.ĭo your research on the specifics of the position you are applying for. The position you are applying for depends on the answers you should give.įor example, a supervisor and a cashier should not have the same answers.
It is also crucial to understand that the answers vary based on position. So, keep this high-quality customer service mentality in mind before answering the questions. Most of the questions will be customer-service based. Quality customer service is very important to Walmart. The assessment test is comprised of 65 questions in four sections.